Yeah, why the crap does our government make it so hard to do business here? They require tons of paperwork, loads of redundant permits and duplicate and even triplicate copies of the same form. It is frustrating.
Government Offices = Crap
You would think that in this day and age everything would be on a database and connected. Our office, for example, has one database for our customers and suppliers and all our products are neatly sorted in our order management system. Our order management system is connected to our invoicing system so that sales orders are automatically converted into invoices. Nothing difficult there, you just need to make sure that sales agents enter the correct products else inventory gets screwed.
In government offices, everything is screwed. Sure, they now have the Philippine Business Registry but some of that is baloney. Yeah, it gives you all your government registration numbers but guess what, you still need to go to each and every concerned government agency and fill out their mundane forms.
Case in point #1: BIR
Not really a rant for BIR since historically our BIR RDO office is efficient and friendly. It’s just that we had to re file everything again as if our business didn’t exist.
We already have our COR and we just needed to add a tax type so we can withhold taxes. Lo and behold, we had to fill out BIR forms 1901 and 1905, we had to provide our business permit and DTI registration and we had to present 2 valid government IDs. As per their forms, only BIR form 1905 is required to add a tax type. The other requirements are redundant, meaningless and just plain old crap.
Why should we file BIR form 1901 when we already have a COR? Our RDO said that they are changing their system to what they call eTIS and they need to re register everything. Crap. Business permit and DTI registration? Why do they need that? Nobody can get a COR if you don’t have that in the first place.
Despite all the additional requirements, our BIR officers were friendly and ready to assist. They actually gave me solid answers why we need to re file all those forms again. I think it’s redundant but they got away with their smile.
I cannot say the same for…
Case in point #2: PAG IBIG
PAG IBIG won’t give you any love when you try to register your business. Their system is so archaic that when you request for a loan they will ask for a consolidation first. Consolidation takes anywhere from 2 weeks to a month. PAG IBIG systems are so fragmented that you need to list all your present employer and previous employers so they can do the consolidation.
The PBR email said to just fill out a specimen signature form and bring it to any PAG IBIG branch. Lo and behold, Muntinlupa branch said it is not any branch but the branch that has jurisdiction over your registered business address. So off we go to Pasay and as expected, the good old PAG IBIG officer gave us more requirements to complete before registering our business. And to think, that we already have our PAG IBIG number and the PBR email said to fill out and submit the specimen signature form.
Additional requirements needed for us to complete our registration are Affidavit of Undertaking, SSS COR, SSS R1, SSS R1-A, Employers Data Form and we need to fill out a new specimen signature form. Holy crap! I just can’t wrap my head around the freaking requirements for PAG IBIG. What the hell is an Affidavit of Undertaking?
In addition, the PAG IBIG officer was not so friendly and mocked us for filling out the wrong form even though we got it from their freaking website. Update your downloadable forms first before you blame us for filling out the wrong form! We also filled out the wrong SSS form when we went to the SSS office. However, the SSS officer reminded us to use the new forms and we can get it from them since their website contains old forms. That’s how you handle it PAG IBIG!
All this crap made me realize why a lot of businesses don’t pay taxes and don’t provide government benefits. Even if you have a messenger or representative to work on all this government bureaucracy, it is a pain in the butt.
Props for SSS and PhilHealth
Some kudos after the rant. Props to SSS and PhilHealth. What the PBR email said, they did. I just followed the steps in the PBR email for SSS and PhilHealth and it was good to go. No more coming back tomorrow for additional requirements, no more filling out of forms.
As an SME, we cannot afford to lose a day just to go to all the government offices. PBR is a nice start. The government agencies involved should honor what is emailed in the PBR messages and just start doing their job.