PRIVACY POLICY

Privacy Policy for Mostaco Marketing

This Privacy Policy explains how Mostaco Marketing (“we,” “us,” or “our”) collects, uses, and protects personal information of our clients and partners. This policy is in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Our Commitment to Privacy

Mostaco Marketing is committed to protecting your privacy. We believe in transparency and want you to understand how we handle your personal data. We only collect and use your information for legitimate business purposes and take appropriate measures to ensure its confidentiality and integrity.

What Information We Collect and How We Collect It

We only collect information that is necessary for our business operations. The types of personal information we may collect include:

• Contact Information: Name, company name, address, email address, and phone number.
• Business Information: Details related to your orders, payments, and specific business needs.

We collect this information directly from you through personal interactions, such as:

• During initial business discussions or when an order is placed.
• Through direct communication via phone, email, or messaging apps.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Fulfillment: To process and manage your orders and inquiries.
• Customer Relationship Management (CRM): To maintain accurate records of our business relationship.
• Communication: To provide timely updates on your orders, follow up on payments, and communicate other essential information related to our business dealings. This includes sending emails to confirm orders, provide shipping updates, and follow up on payments.
• Delivery and Logistics: To coordinate the delivery of your orders with third-party logistics partners.

How We Store and Protect Your Information

Your personal information is saved securely in our Customer Relationship Management (CRM) system. We implement a variety of security measures to ensure the safety of your data, including:

• Access Controls: Access to our CRM system is restricted to authorized personnel who need the information to perform their job functions.
• Data Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest where applicable.
• Regular Security Audits: We conduct regular reviews of our security practices to ensure they remain effective and up-to-date.

Sharing Your Information with Third Parties

We will not sell, rent, or lease your personal information to others. We may, however, share your information with third parties only when it is necessary to fulfill our business obligations. This is primarily for:

• With your consent: We may share your information if you have provided explicit consent for us to do so.
• To comply with legal obligations: We may disclose your information if required to do so by law, court order, or government authority.
• Delivery and Logistics: We may share your name, delivery address, and contact number with third-party courier or logistics companies to ensure the successful delivery of your orders. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purpose of delivering your goods.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights:

• The Right to Be Informed: You have the right to be informed whether personal data about you is being processed.
• The Right to Access: You have the right to request access to the personal data we hold about you.
• The Right to Object: You have the right to object to the processing of your personal data.
• The Right to Erasure or Blocking: You have the right to request the removal, destruction, or blocking of your personal data when it is no longer necessary for the purpose for which it was collected.
• The Right to Rectify: You have the right to have inaccurate or outdated personal data corrected.
• The Right to Data Portability: You have the right to obtain a copy of your personal data in an electronic or structured format.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Once the data is no longer needed, we will securely dispose of it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights as a data subject, please contact us.